Refund policy

Returns & Exchanges

We want you to love what you ordered. If something isn't right, here's how we make it right:

Unopened products: return or exchange within 30 days of delivery for a full refund. Items must be unused, unopened, and in their original packaging.

Wrong shade? Shades look different on screen — we get it. If a foundation, concealer, or lip product isn't your match, email us within 14 days of delivery and we'll exchange it for another shade (one shade exchange per product).

Damaged or wrong items: send us a photo within 7 days of delivery and we'll replace it or refund you. No need to ship anything back.

Sale items: sale and clearance items are eligible for exchange or store credit within 14 days of delivery (must be unopened).

How to start a return: email info@shopbandts.com with your order number and we'll send return instructions. Once we receive your return, refunds go back to your original payment method within 5–7 business days.

For hygiene reasons, we can only accept returns on unopened products — except shade exchanges, which we handle case by case. Thanks for understanding!